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To Our Community:

Your health and safety, along with that of our site management team, is our top priority as the impact of COVID-19 continues to be felt around the world.  Because of this, we have made updated guidelines and procedures for our property as we navigate this uncharted territory for the foreseeable future.  A reminder – all following bullet points are subject to change.  As the situation is fluid and constantly evolving, we will continue to be in close communication and will alert you as updates become available.
 
As always, please follow these simple preventative actions: 
• Avoid contact with individuals who are sick.
• Avoid touching your mouth, nose, eyes.
• Wash hands frequently.
• Use hand sanitizer when soap is not available (Use 60-95% alcohol content).
• Follow guidelines from the CDC on coughing and sneezing etiquette
(www.cdc.gov).
• Practice social distancing by staying home when possible and by standing no closer than 6 feet from one another. 

Packages:
At this time, the office will no longer accept packages or deliveries.  Packages will now be delivered to your mailbox or front door; however, if you’ve had a package delivered prior to 3/24/2020, you are still able to pick it up.  Please call the office to arrange your pickup time.

Maintenance:
During this time we are moving to “emergency repairs only” which are defined below. In the event that our maintenance team must enter your apartment, they will follow safety precautions by wearing gloves which will be removed and changed and hands washed before entering the next apartment.  Please let our maintenance team know if you are sick or experiencing symptoms before they enter your apartment. 
• Flood – an apartment flood occurs, and residents are not able to shut off water valves to water heater, toilet, kitchen sink or other area.
• Toilet Malfunction – a toilet not operating and resident unable to resolve issue with remote diagnostic support from Maintenance team using online or phone access.
• No Heat – an apartment heating is not functioning, and the sustained outside temperature is below 50 degrees for 48-hours or more.
• No Cooling – an apartment cooling is not functioning, and the sustained outside temperature is higher than 85 degrees for 48 hours or longer.
• Critical Appliance Failure – a critical apartment appliance is defined only as a Refrigerator or Stove. Washing Machine & Dryer will be deemed critical appliances with a failure extending past 72 hours.

Amenity Areas:
Our indoor amenity areas will be temporarily closed.  However, our computer lounge and study rooms will remain open currently, though these rooms may be closed in the near future.  We recommend you bring your own wipes and wipe anything down prior to usage. 
• Capacity will be limited to no more than 1 person every 6 feet.
• Hand sanitizer will be available in this area
• Rooms will be cleaned daily

Community Cleaning:
To reduce the transmission of the virus, our common areas will be cleaned twice daily (morning and afternoon) or more if deemed necessary.  We recommend you bring your own wipes and wipe anything down prior to usage. 

Shuttles: 
As schools have moved to e-learning, shuttle service has been adjusted: 
• Currently, we will run a modified route to campus, though this is subject to change and is dependent as to whether any offices or buildings are open on campus.  The schedules will be adjusted as needed, so continue to watch for updated information.
• Grocery runs – one in the morning; one in the afternoon
• Shuttles will require 6 foot social distancing for passengers limiting the number of riders
• Shuttles will follow a wipe-down protocol after each route on handles, poles and doors and will be thoroughly cleaned each evening.

Self-Quarantine and Sick Residents:
It is possible at some point we may have residents who are self-quarantined or have tested positive for the virus. We hope that residents who find themselves in this situation will follow the recommendations of public health officials. We are not necessarily notified of self-quarantines or illness in our community, but we respect our residents’ privacy and unless directed to do so by public health officials, we will not share information about individual residents. If you have questions or concerns about your health, we encourage you to contact your doctor or the health department.